You can assume that all our staff members do their job as well as possible. If you do have complaints about a treatment or the way one of our staff members treats you, then it’s good to let us know. The same applies to complaints of a non-medical nature or complaints about our organisation. This way, we can improve the quality of physiotherapy and Smith Physiotherapy.
It’s always worth having a conversation with the physiotherapist or staff member concerned. If you’re reluctant to do this, you can also file a written complaint via info@smithfysiotherapie.nl. Your complaint will be handled by our complaints officer. You will receive a response from us within 5 days of submission. Are you not satisfied with how your complaint has been handled? In that case, you can appeal to independent bodies (independent body KNGF or Quality Mark).
Contact
